Testimonials
Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"made phone contact w/chris and discussed the pros and cons of the rzr s. drove to salem and met with him and purchased the machine the next day. chris along with everyone else were very nice and extremely helpful. big change from other stores i've purchased machines from. i'll be back when i buy another!!"
By: tom    lebanon,OR
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"i bought a klim klimate suit and gloves from vince and have never had such a good level of service given to me in all my years.unbeleivable servive. i would recomend these guys to anyone. thanks again vince a+++++++++++++++++"
By: ANDREW    fredericton,NB
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"i like honda"
By: chad    aumsville,OR
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"I would like to express my sincere gratitude to Jim Smith and Kyle Holland for the way they handled a mechanical defect with my motorcycle. I bought my bike new at Cycle Country in 2005. At 8000 miles the cam chains went out, which is extremely rare. The $1600 repair was covered under the extended warranty. Just recently it happened again. This time the repair was not covered by the warranty so was my responsibility. Since this is so rare, my salesman Kyle Holland agreed this was a defect in the bike and he would do all that he could to take care of this. However, when he went to the manufacturer they wimped out and said it was my tough luck. Kyle went to Cycle Country owner Jim Smith. He agreed the problem was a defect in the bike and authorized Cycle Country to fix the problem at no cost to me. I have purchased several motorcycles at Cycle Country from Kyle. This latest incident reinforces the feelings that I've always had about this dealership when it comes to customer service, both during and after a sale. A person can go to a lot of places and get a good buy on a motorcycle especially during these times. One would have to look long and hard to to find a dealer so concerned with customer service and keeping long time customers coming back through the years. If you are thinking about buying a motorcycle and are looking for a dealer where it truly seems a man's handshake is as good as a signed contract, Cycle Country is the place to go. And, because of this great service I bought another motorcycle! "
By: John    Salem,OR
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"Over 12 years ago I purchased a Honda lawn mower from Cycle Country. When recently I needed some parts for the mower they were in stock and did not have to be ordered. Way to go, I was very pleased and surprised."
By: Greg    Salem,OR
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"the service was great! I really appreciate how you have your web sight set up for the customers. having the exploded diagrams in the part section takes out all guess work on buying parts! thanks, Matthew"
By: Matthew    tangent,OR
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"I recently bought a DRZ70 for my son and Chris was my salesman. all i gotta say is he is probably the best salesman i have ever dealt with! always kept me updated so i wasn't standing around and he worked with me on the deal cause it wasn't exactly what i wanted. i will definitely be going back there for future purchases!!!"
By: Jonathan    Dallas,OR
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"I bought an '06 Boulevard C50 this past June and have put nearly 4,000 miles on it this summer. It's been a great bike-runs perfect everytime I start her up. Trevor was great to work with...put up with all our questions while I tried to figure out just which bike I wanted. Kudos to the rest of the staff at Cycle Country too-always friendly and knowledgeable. Thanks Cycle Country!"
By: Kari    Lebanon ,OR
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"I have been buying parts for about 25 yrs now, have bought my last 4 new quads here, the deals were great and the salesmen easy to work with. Im looking forward to getting a UTV soon. thanks Cycle country!!!"
By: Stacy    lebanon,OR
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"I recently bought a 2003 VTX 1800 from Chris. I also got some accessories from Rob (I think, might have the name wrong) and I got to meet Ryan (great young man). Chris and Rob took very good care of me, starting off with a friendly "Hi how are you" and finished up with a "how can we help you". Both were very interested in making my visit to the store a positive experience. Chris and I worked out a deal pretty fast and your F & I lady was very nice to work with. Rob helped with the accessories, saddle bags and a back rest, and then Ryan and Chris helped get it on the bike. I was very impressed with everyone I met at the store; I got the opportunity to meet several employees as Chris and Ryan were working on my new toy. Everyone was friendly and helpful, really a nice bunch of folks. Thank you to all. I look forward to a long and positive customer relationship and will tell my friends about my experience with your store. I'd like to give both Chris and Ryan a big pat on the back, they went above and beyound what I had expected, lucky for me! "
By: Steve    Turner,OR
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"Hi Cyclecountry, We bought our 1st bike (not our last either) atyour store and had an amazing easy experience. Brock was very informative on my purchase. He introduce me to your Access. sales guy Corey and he was FABULOUS!!! Love that guy. Help us get our helmet and in the process of getting jackets. Great customer service you got going down there. I tell everyone how AWESOME the staff is. Vicki is very good at knowing her job also. Its hard to come across good customer service and it's even harder to come across excellent customer services and that is what i found in cycle country. Thanks Cycle Country!!!! -G"
By: Gina    Salem,OR
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"Wow, it has been a year this week since I bought my Suzuki M109 LE. My first experience with these folks was fantastic. I had gone all over Salem and Portland looking for THE bike. My feeling is, if I am going to spend that much money on something I at least want to have fun doing it. Well it has been a year and I have not had one complaint about these people. Todd worked with me to find the bike I wanted. Figures the one I wanted was hard to find, but he found it. Rob, Vicky, Cory, and eveyone else in the parts department are great. I feel like I am coming to see friends not a dealer. Don and his team in the service department are great as well. The know the quirks that go along with my bike and feel very confident when I ride away that my bike has been in great hands. Thank you all for letting this be an extreamly fun experience for me."
By: Jared    Salem,OR
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"I was visiting Salem and just driving around town when I spotted Cycle Country. I just wanted to check it out. When I went inside I was greeted courteously. Let me tell you, Vicky, is the emost helpful person I have ever encountered in a cycle shop. She is friendly, knowledgabe, and funny. I bought a jacket and figured that would be the end of my visits. I brought back my husband later in the day and bought another jack, helmets, gloves, motorcycle bags, etc. Some items had to be ordered and they were held until we could get back to Salem the following month. No problem! A few months later we went back and bought chaps. Again, Vicky help find the right fit. She is the best! We don't mind driving 7 hrs to visit Cycle Country and get great service."
By: Eileen     Redding,CA
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"While I enjoy all my dealings with you guys, Bike, helmet, gloves etc. My latest experience showed me why you guys are really special. Don in service and Cory in parts should be singled out for their going out of the way to help me. I had a minor accident and Don took care of the insurance and made sure the accessories (Olins Shock, Cartridge emulators, GiVi Windshield, Metzler tires and a Corbin Seat} I ordered were installed to specifications and more importantly to my satisfaction. Cory helped me to choose the the right parts,ordered them and made sure they were exactly what I was looking for. He researched and found me the best deals. Not only would I recommend you guys to anyone looking to buy, but your service is beyond reproach. I bought your service contract, and it was a great deal.Fast, friendly service by people who know your name,you guys are the best and I should know I ran a dealership back in the day, and if my people were as knowledgeable and courteous as you guys it might still be going. Again thanks, I'll be seeing you soon. "
By: Bill    Independence,OR
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"Tammy and I purchased 2 Predators from these folks and they treated us great from the moment I walked in the door to see what they had. I went in a couple of times before we bought anything, and each time Todd answered all my questions and I left feeling more and more comfortable with these folks. I talked with him for a good long while explaining what kind of riding my Wife and I were going to be doing and he completely took care of us. They got us hooked up with 2 bikes, the trailer, gear and the financing; we never felt pressured to buy anything or spend more than we were comfortable with. Rob set up Tammy and I with fantastic gear we needed, and made sure we were going to have as safe a ride as possible. We came away feeling great about the purchase. We have since gone riding and have had a great time! Everything worked just as the people at Cycle Country said it would and we don't have any complaints at all! We have been impressed with all the staff we have come in contact with, they know their stuff and are very friendly! We will be sending our friends to them in the future and be getting any future equipment for our ATVs from them. Chris and Tammy Keen"
By: Chris and Tammy    Salem,OR
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"very happy with my whole buying process.staff was great.my salesman Andy was awsome,full of infoand did not try to sell me something i did not need."
By: Justin    mcminnville,OR
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"I purchased a generator from the dealer ship a couple of years ago after a strong recommendation from a good friend. Since that time anytime my son(11) & I visited the dealership the staff there always had time to answer his many questions. I finally decided to purchase a motorcycle for him last year(2006). We made the purchase from Todd Thomas who was not the only sales rep that had help, but he bore the brunt of the questions. Since then we have purchased a used ATV and a utility trailer to haul all the toys in and would recommend the dealership to anyone that wants to feel comfortable about making this type of purchase. Never feel like just a customer when we go in there. More like family or friends. Thanks for all the help!"
By: Henry    Salem,OR
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"I really like the service here. I've walked into other dealers and they act like you are not there. Not at CC, they are helpful and friendly but will just let you browse if that's what you want."
By: Eric    Keizer,OR
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"hi"
By: taylor     salem,OR
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"The salespeople are friendly and helpful."
By: Eric    Keizer,OR
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